Terms and Conditions

Last updated: _- _- 2021

Please read the terms and conditions carefully before using our services and feel free to ask any questions.

For your information:

This document expresses the terms and conditions that govern your use as a visitor to this store and its services. It constitutes a binding agreement between you and the company. Once accepted, it preserves your rights and defines our obligations towards you and your obligations towards us.

Your access to and use of the store services is contingent upon your acceptance of and compliance with these terms and conditions, as they apply to all visitors and users of the store and others who access or use the services.

By accessing or using the service, you agree to be bound by these terms and conditions. If you do not agree with any part of these terms and conditions, you must not access or use the service.

By agreeing to the terms, you represent that you are over the age of 18, as we do not permit anyone under this age to use our services.

You should also read our Privacy Policy, which preserves your privacy and protects your data, and agree to our procedures for collecting, using, storing, and transferring your data, as well as how the law protects you. It is important for you to know all of this before using any service provided by the store.

Ordering from the store and canceling it

By placing an order to purchase a product or service from our store, you are legally entering into a contract in which you are legally bound by obligations and rights, which we outline as follows:

Your Data

Because the only way we can deliver the product or service you have ordered to you is by contacting you and obtaining certain information about you, such as your address, email address, phone number, national ID number, credit card information, and the address to which we will ship and invoice the product, you represent and warrant to us that:

You have the legal right to use any credit card, debit card, or other payment method you specified in your order, and that all information you have provided to us in this regard is correct and complete.

By providing this information, you grant us the right to provide the information to third parties, either to process the validity of the payment card data (we will not store this data) or to route the shipment to you via an intermediary shipping company.

When can we cancel your order?

We are here to serve you and facilitate your needs at all times. However, occasionally, we may be forced to cancel your order. This document guarantees that we can do so in certain circumstances, including, but not limited to:

1. The product or service is unavailable

2. We discover errors in the product description and price

3. We become aware of errors in your order

4. We suspect fraud or an illegal or unauthorized transaction.

When can you cancel your order?

You may return any product or service you purchase from our store "only" in accordance with these terms and conditions and our Returns Policy, which we ask you to review to ensure your rights as part of these terms and conditions.

You have the full right to cancel your order and return the product if it was delivered in the same condition as you received it, including the product instructions, accompanying documents, and packaging. If the product is damaged or has been used after its packaging has been opened and is not in the same condition as it was, you cannot return it.

In turn, and out of our concern for your satisfaction, we will replace the returned product within 14 days of receipt. We will use your same payment method to return the money. This process costs you nothing or incurs any fees.

You will also not be entitled to return any of the following items:

1. Items for personal use.

2. Items that are not suitable for return due to their limited shelf life.

3. Items that are mixed with other items after delivery, due to their nature.

Product Oversupply and Mispricing

We are constantly updating our product offerings to satisfy you. During this process, and due to human factors, our products may be mispriced, inaccurately described, or out of stock, and we have not provided any updates.

In this case, we apologize, but due to the large number of products we offer, we cannot guarantee the accuracy or completeness of any information in our store, including the accuracy of prices, product images, specifications, and product availability. We reserve the right to change or update this information and to correct errors or miscalculations at any time without prior notice.

Pricing

Our store reserves the right to revise product prices at any time before accepting your order. We may also revise the prices displayed after your order is accepted. In the event of any event affecting delivery due to government actions, customs duty variations, increased shipping fees, increased foreign exchange costs, or any other matter beyond our control, you have the right to cancel your order.

Payment

All purchased products are subject to a one-time payment policy through various payment methods we offer, including Visa, MasterCard, Affinity Card, American Express, or online payment (such as PayPal).

Payment cards (credit or debit cards) are verified by a third party who verifies their validity. We then obtain authorization from this party to use the card. If we do not receive the required authorization, we will not be responsible for any delay or non-delivery of your order.

Registration

We are pleased to have you join us. If you wish to create an account with us, we will require you to provide us with accurate, complete, and up-to-date information. Any incorrect information will not constitute a breach of our terms, which could jeopardize the validity of your account and your membership with us, and may expose you to legal action.

We are committed to protecting our users' accounts by all means. You are responsible for protecting your password, which you use to access your account and our products and services. Your agreement to these terms means that you undertake not to disclose your password to any third party, and you must notify us immediately if you become aware of any breach of security or unauthorized use of your account.

You may not impersonate another person or entity, or the name of a trademark subject to any proprietary rights.

All rights reserved © TOPHONEY 2025

📍 Our location: Al Rayyan - Al Shafi Street - Doha, Qatar

📞 Contact: 30142660 - 50808069

✉ Email:

info@tophoneytrading.com

🚚 We offer delivery service to all areas of Qatar

Available payment methods: