Last updated: February 17, 2021

We thank you for shopping from our store and guarantee your right to dissatisfaction with any item. However, we encourage you to review our Returns and Refunds Policy.

Returns

The following table explains everything you need to know about returns.

Reason for Returns

Is a Return Possible?

What are the Conditions?

Receiving a Product You Didn't Order

Receiving a Damaged Product You Didn't Use

Receiving a Product That Was Not Described on the Website

Yes

For opened products, you cannot return them after 3 days.

The product was purchased within the last 14 days. You have only seven days if you do not open it.

The product must be in the same condition you received it.

The product must be in the packaging we sent it to you.

It must have all the contents and instructions.

The product must not have been used.

For electronics: You cannot return any product you have used.

Change of Mind Without Reason

You have the right to cancel your order and can return it under certain conditions and circumstances only.

If the package has been opened, it will be refunded within...day.

If the package has not been opened, it will be returned within 15 days of ordering.

Clothing: Not refundable unless the original tag is attached.

Other products: If the package or product is in its original condition and includes all accessories.

Please read about non-returnable products.

Refunds

If you receive the product

We will evaluate the returned product, including the return fees (excluding shipping costs, which you will bear). This applies to:

Any damaged or defective product.

Any product you received from us in error, whether the error was in the product itself, its price, or delayed delivery.

If you do not receive the product

You are entitled to receive the value of a product you ordered and did not receive if you cancel your order.

Non-Returnable Products

You cannot return the following products:

Personal products that are not intended to be shared with anyone else.

Products that perish quickly or any product you ordered that has expired.

Products opened after delivery for health and hygiene reasons.

We reserve the right to refuse the return of any item after assessing its non-compliance with the return conditions, at our sole discretion.

Returned Items

You are responsible for the cost and risk of returning our products to us. When we send a courier to the address you provided, we will not be liable for any damage or loss of the product during shipping. Therefore, we ask that you return the product by post or other secure service. We cannot refund money without proof of receipt.

Gift Returns

We occasionally give gifts to those who shop at our store. If you wish to return a gift after it has been shipped to you, we will refund you with a credit credited to your store account for the value of the gift.

Have a question? Contact us and don't hesitate.

If you have any questions about our store's return and refund policy, please contact us:

Email: info@tophoneytrading.com

Live chat in our store:

Phone number: 30142660 - 50808069